Frequently asked questions

Q: What is Non-Emergency Medical Transportation (NEMT)?

A: NEMT is a transportation service for individuals who require assistance in traveling to and from medical appointments, pharmacies, therapy centers, or other healthcare facilities for non-emergency reasons.

Q: Who is eligible to use NEMT services?

A: NEMT services are typically for individuals who have mobility challenges, are elderly, or have health conditions that prevent them from using regular public or private transportation for medical appointments.

Q: What areas do you service?

A: We Service Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Polk, Rutherford, Union counties. We also service the Greater Piedmont Region and Northern Counties of South Carolina.

Q: How do I schedule a ride?

A: You can schedule a ride by contacting through our phone, or using the booking form on our website. Please schedule at least 24 to 48 hours in advance to ensure availability.

Q: Are your vehicles wheelchair accessible?

A: Yes, our fleet includes wheelchair-accessible vehicles equipped with ramps and securement systems to ensure a safe and comfortable ride for passengers using wheelchairs.

Q: Can a family member or caretaker accompany me on the ride?

A: Yes, a family member or caretaker can accompany you. Please let us know at the time of booking if someone will be riding with you so we can make the necessary accommodations.

Q: What safety measures do you have in place?

A: Our drivers are trained in first aid and safe driving practices. Additionally, our vehicles are regularly inspected and cleaned, and we comply with all recommended health guidelines to ensure the safety of our passengers.

Q: How much does the service cost?

A: The cost of our NEMT service varies based on distance and specific needs. Please contact us with details of your trip for an accurate quote.

Q: Does insurance cover the cost of NEMT?

A: Some health insurance plans, including Medicaid, may cover NEMT services for eligible individuals. We recommend contacting your insurance provider to verify coverage.

Q: What if I need to cancel or reschedule my ride?

A: If you need to cancel or reschedule, please contact us by phone as soon as possible. Note that cancellations made less than 4 hours before the scheduled pick-up time may incur a cancellation fee.

Q: Can I set up a recurring schedule for my regular medical appointments?

A: Yes, we can arrange for recurring transportation services for regular medical appointments. Please contact our customer service to discuss the details and set up a schedule that suits your needs.

Q: What types of vehicles are used for NEMT services?

A: Our fleet includes a variety of vehicles such as minivans, full-sized vans, and specially-equipped vehicles for passengers with special needs. All our vehicles are regularly maintained and meet the necessary safety standards.